Returns and Exchange Policy
At Crystal Sports, we strive to provide
high-quality products and excellent customer service. Please review our return
and exchange policy below:
General Conditions
- All
our items are brand new (unless otherwise stated), and the images shown in
the product listings are actual photos of the items.
- We
accept returns within 7 days from the delivery date, provided
the item is returned in its original, unused condition and
in the original packaging.
Return Process
- If
you wish to return an item, please contact us by email within 7
days of receiving your order. We will respond with the return
instructions and the return address.
- Once
we receive and inspect the returned item, you will receive an email
confirmation. The refund (excluding original postage costs) will be
processed within 5 business days to your original payment
method.
Postage Costs
- If
the return is due to a mistake on our part (e.g., incorrect or defective
item), we will cover the postage costs for returning the product and
shipping the correct item to you.
- For
all other returns, postage costs will be deducted from the refund
amount.
Cricket Bat Warranty Policy ( 6 Months):
- There
is no certain time a cricket bat will last. Cricket bats are made from
willow which is a natural material and it is repeatedly hit with a hard
cricket ball. Deterioration and a small amount of cracking are normal
& inevitable. Consistent use against a bowling machine can severely
damage the bat and will reduce the life. Looking after your cricket bat
and regular maintenance is imperative for extensive life. Please see below
our warranty terms and conditions;
- Subject
to the terms and conditions set out below, CRYSTAL Sports agree to repair
or replace your gear in circumstances where it’s deemed to be
manufacturer’s fault.
- All cricket bats sold by us are subject to a discretionary with 6 months warranty for manufacturing defect and covers only blade break in half.
- No warranty on Kashmir willow bat unless its a manufacturing defect.
- Handle
break is covered for 2 months and in most cases manufacturer repairs the
handle and sometimes may consider replacement
- Depending
on the nature of the warranty claim, at the manufacturers’ discretion,
they may choose to repair or replace the item in question. For cricket
bats, warranty is only applicable for blade and handle (toe, edges and
shoulders are not covered and can be broken by a wrong shot selection).
- When
the manufacturer has inspected the item and reached a conclusion
concerning the warranty claim, the customer will be notified of the
outcome - being either the item repaired, credited for
replacement/exchange or the warranty claim being refused.
- Please
note that minor wear and tear and surface cracking to a bat does not
constitute a warranty claim and is a common occurrence that does not
affect the performance.
- The
warranty of bats purchased from CRYSTAL Sports does not apply
to:
- bat on which manufacturer’s stickers/labels have
been removed
- damage to the toe and edges of the bat under any
circumstance
- damage caused by improper or extended use
- damage due to excessive use of bowling machine
- use of non-leather or composite balls including bowling
machine balls
- damage due to Yorkers
- water/moisture or heat damage
- damage due to inadequate bat preparation
- damage due to over oiling
- damage caused by accident, abuse, misuse such as, but not
limited to hitting the bat on the ground/pitch while batting or running
- damage caused by repairs attempted by a third party
- damage caused by use of hard and cheap balls
-bats with thread tied on the face of the bat
-normal wear and tear or otherwise due to the normal ageing
of the Product
- A
Bat will not be replaced due to handle break, edge or surface cracking but
will be repaired under Warranty only in the first season of use.
- Replacement
of the product under the Standard Warranty does not extend or restart the
Standard Warranty period.
- Processing
time for repairs/replacement will be up to 25 business days, however we
will endeavour to have your item repaired or refunded as soon as possible.
- When
returning your item please ensure you can provide proof of delivery that
the item has been received. We recommend sending it with Australia Post
registered mail or a reliable courier service with Signature on Delivery.
If you do not have proof of delivery and you will be unable to hold
CRYSTAL Sports liable for your loss.
- You
will not be able to dispute delivery with CRYSTAL Sports
Important Notes
- No
refunds or exchanges will be accepted for change-of-mind purchases.
Please refer to the detailed product descriptions in each listing before
placing your order.
- Items
that are returned in a used or damaged condition, or without the original
packaging, will not be eligible for a refund.