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Returns and Exchanges

Returns and Exchange Policy

At Crystal Sports, we strive to provide high-quality products and excellent customer service. Please review our return and exchange policy below:

General Conditions

  • All our items are brand new (unless otherwise stated), and the images shown in the product listings are actual photos of the items.
  • We accept returns within 7 days from the delivery date, provided the item is returned in its original, unused condition and in the original packaging.

Return Process

  • If you wish to return an item, please contact us by email within 7 days of receiving your order. We will respond with the return instructions and the return address.
  • Once we receive and inspect the returned item, you will receive an email confirmation. The refund (excluding original postage costs) will be processed within 5 business days to your original payment method.

Postage Costs

  • If the return is due to a mistake on our part (e.g., incorrect or defective item), we will cover the postage costs for returning the product and shipping the correct item to you.
  • For all other returns, postage costs will be deducted from the refund amount.

Important Notes

  • No refunds or exchanges will be accepted for change-of-mind purchases. Please refer to the detailed product descriptions in each listing before placing your order.
  • Items that are returned in a used or damaged condition, or without the original packaging, will not be eligible for a refund.