Returns and Exchange Policy
At Crystal Sports, we strive to provide high-quality products and excellent customer service. Please review our return and exchange policy below:
General Conditions
- All our items are brand new (unless otherwise stated), and the images shown in the product listings are actual photos of the items.
- We accept returns within 7 days from the delivery date, provided the item is returned in its original, unused condition and in the original packaging.
Return Process
- If you wish to return an item, please contact us by email within 7 days of receiving your order. We will respond with the return instructions and the return address.
- Once we receive and inspect the returned item, you will receive an email confirmation. The refund (excluding original postage costs) will be processed within 5 business days to your original payment method.
Postage Costs
- If the return is due to a mistake on our part (e.g., incorrect or defective item), we will cover the postage costs for returning the product and shipping the correct item to you.
- For all other returns, postage costs will be deducted from the refund amount.
Important Notes
- No refunds or exchanges will be accepted for change-of-mind purchases. Please refer to the detailed product descriptions in each listing before placing your order.
- Items that are returned in a used or damaged condition, or without the original packaging, will not be eligible for a refund.